Will a notification for an eCheck payment transaction be sent to the tenant...
If a Tenant successfully settles an eCheck payment through the Web Portal, a notification via email will not be sent, as Propertyware is currently unable to send alerts when payments clear. An int ...
View ArticleIf the account number entered for an eCheck payment is invalid, will the...
If a Tenant makes an eCheck payment through the web portal but the account number entered is invalid, an error message will appear stating that the format of the account number is wrong. Otherwise ...
View ArticleIs the customer notified via email when an automated monthly payment is...
If a Tenant has recurring monthly payments configured through the web portal, no email notification is provided. However, the Property Management will alert the customer when a payment has been pr ...
View ArticleCancelling ePayments
A Tenant or Property Manager can delete pending ePayments which will consequently be voided on the gateway. All other status must be reversed with an NSF (Non-Sufficient Fund).No fee will be charg ...
View ArticleAn ePayment made by a tenant was returned for insufficient funds. Who is...
A fee is charged to the merchant, meaning you, for any returned tenant ePayments. This fee is deducted from the bank account you will be setting up for ePayment transactions, along with the mont ...
View ArticleTenant error when submitting an ePayment - "C.V.V. Failure"
If your tenant receives a "CVV Failure" message when trying to make a payment from the Tenant Portal, it means that they have entered an invalid "Card Verification Value" which is the three digit ...
View ArticleePayment declined - "Err:VC: R08 - Payment Stopped"
If you receive an error message like the following: "The ePayment transaction was declined. Check the billing information and try again. Err:VC: R08 - Payment Stopped," that means the tenant put a ...
View ArticleWhy can't I edit or delete an ePayment that was applied to the wrong charge?
Q: A tenant made an ePayment from the Tenant Portal, but it was applied to the “wrong” charge. Why can’t I edit or delete the ePayment that was applied to the charge? A: When ...
View ArticleHow do I Collect an Application Fee from a Prospect via ePayments?
Propertyware's Portals Module allows you to collect application fees from prospects and deposit those fees directly into an associated Income Account. In order to collect an application fee from ...
View ArticleWhen an ePayment is made, how long does it take for the funds to appear in...
Funds transfers can take up to 72 hours. Just like with checks you physically deposit into your bank, it may take about 48 hours for the funds to become available, in addition to 24 hours for th ...
View ArticleePayment Error Codes
ePayment transactions sometimes may not be completed, and when this happens, an error code is typically generated. The following list of error codes with descriptions can help you resolve the erro ...
View ArticleePayment Batch Feature
The ePayment batch feature simplifies the manner in which electronic payment transactions appear in the bank reconciliations section of Banking. This feature displays all settled electroni ...
View ArticleEnabling ePayment Information for Existing Tenants
(Available to Premium Module Subscribers only) Once ePayments have been enabled in your account, you can add ePayment information to a Tenant Contact either from the Lease or from the Tenant Co ...
View ArticlePaying Owner Draws Electronically via eChecks / ACH
This feature requires that you sign up for the Propertyware ePayments module. If you are interested in more information, please contact sales@propertyware.com. Once you enable ePayments within ...
View ArticleePayments FAQs
Q: Does Propertyware have ePayments for tenants? How does it work? How do I enable ePayments in my Account? A: Propertyware does have ePayment functionality for Tenants to pay their monthly fe ...
View ArticleJack Henry Conversion Error Reports
· When you convert from one of Propertyware’s prior ePayment solutions to our new ePayment platform (Jack Henry), Jack Henry will validate all of your tenant/owner ePa ...
View ArticleFTNI ePayment Processing
Propertyware offers payment processing through FTNI. This value added services allows you to receive electronic payments from tenants and post owner draws electronically. Here is a breakdown of ...
View ArticleePayment Reconciliation
DescriptionPropertware is now collecting additional details that will make reconciliation easier. The following transaction details are available:Check scanning transactions will now appear on th ...
View ArticleePayment Reconciliation Report
The ePayment Reconciliation report has been updated to make reconciling Jack Henry and Check Scanning transactions even easier.To view the report: 1. Press the New Report button from the Reports ...
View ArticleePayments Guide and Videos
ePayments- Getting Started Guide Here is a PDF of the Propertyware ePayments User Guide to help get you started with ePayments. You can also view an ePayments webinar and v ...
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